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Testimonials & Reviews

Fusion Electrical NW Ltd
5.0
Based on 172 reviews
Oliver L.
Oliver L.
1707904241
Superb service. They gave a detailed quote following the initial visit, including a range of options we had asked about. Flexible in terms of booking in the day for the work. The electrician was friendly and polite, did a very neat job and left the space clean and tidy. Would highly recommend.
Moira W.
Moira W.
1706775841
Guys were efficient, courteous and did a very neat job, leaving no mess(!) Not the first time I've used Fusion and the standard has remained incredibly high, thank you!!
Phil R.
Phil R.
1706723244
Outstanding service. Front office razor sharp, with prompt call-backs, Email confirmation of visit timings, a check-in a couple of days in advance and again on the day. Really reassuring. The electrician was spot on time, really friendly, whipped off his shoes on entry and performed the job to standard, no problems at all. Highly recommended. They're now on my mobile under Electrician.
Mary M.
Mary M.
1706721183
Excellent prompt service - installing new sockets. Electrician made sure that Eve was left clean and tidy. Thank you
Brenda M.
Brenda M.
1705920343
Used Fusion for years on jobs large and small, fantastic every time, polite and clean workers but above all else their work is always correct
Emma W.
Emma W.
1705595797
Great service and well priced! Changed some light fittings, light switches and plug sockets at short notice and even went above and beyond to do a revisit the following day to change another part which I hadn’t even asked them to quote for. Both electricians who attended were clean and tidy and completed the work to a high standard. I would definitely recommend and will use again next time I need electrical work completing.
colin L.
colin L.
1705408402
Used Fusion Electrical for the second time in the past 2 years and found the company very professional and efficient with friendly staff and good communication throughout the job. Highly recommended!
Stephen L.
Stephen L.
1698780769
Dean did amazing job fitting ceiling light,extra socket and replacing a cracked socket,really top bloke👍
Lara D.
Lara D.
1698428735
Excellent service. Initial visit and quote were completed really quickly, and they were patient when I took a while to confirm when I wanted the job booking. The job was done quickly and efficiently with minimal disruption and we are really pleased with our security lights. It’s clear the team are passionate about what they do and this shows in the standard of workmanship. Would definitely recommend!
Martin E.
Martin E.
1698049523
I have used Fusion Electrical several times, most recently for a very minor issue (a flickering light). In spite of it being such a small job, they attended promptly and dealt with it in the usual professional and friendly manner. Highly recommended.
Peter B.
Peter B.
1697645386
I needed a new plug socket installing in my bedroom. They came out to quote the job, arrived early, took their shoes off, were very professional. The quote was better than i expected. On the day of the job they turned up early, talked me through what they were going to do, i left them to it and the job was completed without any issues. Couldn't have asked for a better service. Top work lads! I'll definitely use them again.
Richard B.
Richard B.
1693570158
Have used Fusion previously. They did some small jobs for us on this visit. They turned up promptly to give us an estimate for the work. Were flexible and accommodating when agreeing a date for the work to be done, this helped us greatly. Turned up on time on the day and did a good job. Probably not the cheapest but reliable providers of good quality components and overall service. Will use them again.
Tony T.
Tony T.
1691146958
Highly professional, efficient and friendly service from the whole Fusion Team. Special mention to Vicky making our booking, Tom visiting and writing the job spec and quote, then Dean and Alfie doing the work. Thank you Team Fusion - No hesitation recommending to others.
Sian W.
Sian W.
1689693525
Thrilled with the work carried out. Brief followed correctly, polite and friendly on arrival. The guys left the office immaculate and zero damage to walls so no touching up required. All in all a smooth and easy process from the quote to the job being completed :)We will definitely be using your company again for any future work we may need.
Gemma P.
Gemma P.
1686833985
Just started to use the company and so far very impressed. Engineers turn up at times state by the office, paperwork is timely and communication is excellent. James is very professional and technical accordingly to my Estates Manager and we are looking forward to working with them in the long term
Deepa N
Deepa N
1686779688
Excellent work by Fusion. Dean has been in twice for 3 different jobs and he was on time on both occasions. He was very polite, answering any questions I had and giving suggestions. No mess left behind. Will not hesitate to use again.
Katie H.
Katie H.
1683150451
I used Fusion Electrical for a job involving removal of old storage heaters and replacement modern electrical heaters.Throughout the process, I have found all members of staff to be super helpful and friendly. From arranging a home visit for the quote, to booking in the job and then carrying out the job itself - it was really easy. There was a wait between receiving the quote and booking the job in due to a delay with my management co providing approval, but they were friendly throughout and very patient - and also honoured the original quote despite the delay.On the day of the job itself they were fantastic and such pleasant guys to deal with. Living in the city centre, parking isn’t easy and (unlike other work/trades people I have had out) did not complain, just got on with it. My flat is a duplex and they did the work a floor at a time, meaning I was able to work from the other floor. I barely even noticed they were there. They did the work diligently and quickly and before I knew it, the work was done and they were on their way.I’m so pleased with the end result - I have modern, attractive looking heaters that really make a difference in my flat.I would highly recommend using Fusion - high quality workmanship and top customer service. What more could you want!
Jen M.
Jen M.
1681906693
I tried Fusion after a number of other electricians failed to respond to voicemails and texts. The phone was answered right away and an appointment made. The appointment was kept, punctually and the operatives were polite and tidied up after themselves. The job was more complicated than first thought, necessitating another appointment, which was also kept punctually. Communication was good at all times and the job was done well. After dealing with tradesmen who either don't get back to you or fail to turn up when they say they will, Fusion are a breath of fresh air.
Fusion Electrical provided an excellent service, replacing 3 wall light fittings in our lounge. They were prompt, efficient, friendly and cleared away all the mess afterwards. They did an excellent job and we will certainly use them again. Thanks guys.
Paul B.
Paul B.
1680725596
Very professional team - always use them for our house.
Richard G.
Richard G.
1680704507
Dean and Harrison were extremely professional and did a fantastic job replacing an electrical panel. Everyone at Fusion has been very helpful when I have spoken to them. There are probably slightly cheaper quotes available elsewhere but I wanted to know that the work would be done properly and I'll be sticking with Fusion going forward.
Sue W.
Sue W.
1678753298
It was brilliant. It was booked in and carried out on the day they said they would. Miles was very professional and did such a good job. We would recommend Fusion Electrical to anyone. Payment was easy with a number of options. I would not hesitate to contact Fusion Electrical again, or, to recommend them to family and friends. Thank you so much.
H F
H F
1677084822
Great service thank you
Lauren G.
Lauren G.
1673342634
The work is perfect, really really happy! Really professional and friendly and cleaned up perfectly after the work. Would use again!
Jo W.
Jo W.
1673253710
Very professional and friendly. We got a quote for several jobs and they were happy for us to have them done one at a time to spread the cost. They sent an invoice with all the costs broken down which was also really helpful. Would definitely use again.
Jane D.
Jane D.
1673016984
Second time we have used this service, very happy with their work and professionalism, will definitely use again. Thanks Fusion you did a good job!
Big M.
Big M.
1673004120
The best electricians around, professional, friendly and reliable.
Matt M.
Matt M.
1671192799
Lewis attended our property to find a fault on our electrics circuit.He was professional, friendly and kept us informed about everything he did.He fixed the fault and left the room clean and tidy afterwards.Lewis is an excellent representative of Fusion Electrics, and we will definitely consider Fusion for any future work.
Michael M.
Michael M.
1670858758
Very professional company from start to finish, good communication from HQ and also Dean who quoted the work required and executed the completion of it alongside his apprentice,very polite, helpful and organised.
Amy L.
Amy L.
1669718912
Thanks for another great job Fusion. Really appreciate you sorting so efficiently.
The E.
The E.
1669374017
Excellent straightforward and reliable company. Very happy with the work done.Would use them for any electrical work.
Vernon M.
Vernon M.
1669140565
Fusion Electrical have recently replaced my Fluorescent Lighting with energy saving LED fittings.The whole project from beginning to end was completed in a good professional manner ,and I am well pleased with the result.The Electrician ,Peter , who did the Job went the extra mile to explain everything to my satisfaction ,and on completion the site was left clean and tidy.I would not hesitate but to recommend Fusion Electrical for any future electrical work.
Andrew R.
Andrew R.
1668589230
Had a few jobs completed by Fusion now over the last couple of years and the jobs have always been completed to my satisfaction with minimal disruption. Great team, reliable and highly recommended for any electrical work,10 out of 10 team Fusion!
Amir M.
Amir M.
1666906401
Highly professional and reliable company. Couldnt be happier and more satisfied. James is brilliant, very helpful.
David K.
David K.
1666346563
It is often difficult to find a business which emphasises a focus on its core business and fulfills the requirements that the customer has,which of course is fundamental.Fusion has all the ingredients of a successful business which comes as no surprise when you see them on site,Lewis and Jim were punctual,polite and crucially competent.The work completed was to the highest standard and customer needs fulfilled.Thanks guys,now looking to phase 2
Mark S.
Mark S.
1664391541
We wanted to get or sky glass wall mounted in the lounge so asked fusion Electrical to create two PowerPoints halfway up the wall. Before they did this they explained that it wouldn't be the simple job we'd hoped for as they would have to cut out a TV sized recess in the wall to achieve it.They suggested that rather than wall mount the TV we should have a sturdy fireplace for the TV to stand on which would achieve the same aesthetic result but not compromise the insulation of the wall .I hadn't considered the impact on our heating bill of removing such a large section of insulation.Having a feature fireplace is something I've always wanted so I'm really glad they didn't let us go ahead and make a mess of the lounge!They even refunded the cost of wall mounting the TV which was great.If you don't understand electricals and need a trustworthy firm I'd happily recommend this firm.And we-ll use them again too.
roy W.
roy W.
1663748466
I employed Fusion to put an electrical supply into my garden shed,and iam not disappointed with the job they did. The electrician worked diligently and was one of the tidiest workman I have ever employed. The whole process from beginning ( survey) to the completion of the job was done in an exemplary manner. Would not hesitate to recommend the team for any electrician installation.
Jacob H.
Jacob H.
1662131557
Work was done on time, efficiently and the electrician they sent over was great. Would definitely use in future.
daniel M.
daniel M.
1661431651
I found the whole experience with Fusion to be excellent due to the professionalism, quality of work and reliability of the team. The job was done on time, without delay, and to the exact specification I asked. A* grade customer service…
Dee K
Dee K
1661031177
Very pleased with the work carried out. Good Communication. Very professional and competitive prices. Would definitely use again.
Lucy W.
Lucy W.
1660734333
Lewis was great - extremely pleasant, friendly and did a great job.
Dionne D.
Dionne D.
1660510623
Had a few different jobs done around the house on a few occasions by Pete, very friendly, efficient and reliable. The communication and customer service is great, all queries were actioned immediately. Would definitely recommend😊
senaka P.
senaka P.
1659700856
Really efficient service, in terms of both requesting the original quote and getting the work completed. When I requested the original quote, it was made clear that they might not be the cheapest but would definitely be the most professional - and I would agree wholeheartedly. Historically it’s always been a bit of a lottery to find a really high quality electrician but I would 100% use them for any future work required. Many thanks to Frankie and the team
Rose B.
Rose B.
1658495878
I just wanted to say a big thank you to Jan ,James , Frankie and Campbell . I’m very happy with all the works carried out in my house . The lads did a great job and were both professional , friendly and courteous and clean up too .
John S.
John S.
1657993138
Very professional and clear when explaining everything. At no point did I feel under pressure to have the work done. Staff were friendly. The work completed (a review of our houses electrics and then repairs following said review) was done on time and we have no complaints. We would definitely recommend them.
J J.
J J.
1657200702
Excellent service from start to finish. Pete and Alex were a pleasure to deal with and I would highly recommend.
Shelagh S.
Shelagh S.
1656057016
Great service. Polite competent and friendly staff. A pleasure to deal with. Thank you Frankie.A delight!
Rachel H
Rachel H
1656003193
Brilliant service from Fusion Electrical team. Everyone I dealt with was really polite, helpful and quick to respond. Dean who came to remove a socket for me was friendly, efficient and tidy, and went above and beyond, even helping me with a separate issue with an electric shower too. Wouldn’t hesitate to recommend!
Sam B
Sam B
1655734881
I had a timer bathroom fan replaced. Excellent job with no mess. What most impressed me was getting a phone call to confirm the visit and all on time. Very straightforward and reliable, I definitely recommend Fusion.
Sian W.
Sian W.
1653387609
I asked this company to do some work for me, it was completed quickly. They listened to wat I wanted. They moved some switch’s and changed some light fittings.The switch are in the right place and the light fitting looks great.Thank you so much!
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